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Delete your account

Two ways to do it. Both permanent.

You have the right to delete your Troupe account and all your data at any time. Here's how.

If you can't access the app

Email us at delete@troupeapp.com.au with:

• The email address you signed up with
• A note confirming you want your account and all data deleted

We reply within 3 business days and complete deletion within 7 days.

Email us to delete

What gets deleted

• Your profile (name, photo, DOB, sport preferences, skill level, suburb)
• Your messages with other Troupers
• Your account credentials (email, password hash)
• Your subscription and payment history in our records

What we keep

• Anonymised analytics. Aggregate usage data with no link back to you (e.g., "500 users opened the app on Tuesday").
• Records required by Australian law. If we're required by tax law or a court order to keep certain transactional records, we retain those for the legally required period (typically 5-7 years).
• Blocklist entries. If your account was banned for breaking our Community Guidelines, we may keep enough information to prevent re-registration.

Your subscription

Deleting your account does not cancel an active Pro subscription. Apple and Google process cancellations, not us. Cancel your subscription:

• iPhone: Settings → Apple ID → Subscriptions → Troupe → Cancel
• Android: Google Play → Menu → Subscriptions → Troupe → Cancel

Questions

Email lucas@troupeapp.com.au.