Troupe is built solo by Lucas Bru in Manly. Every support message goes directly to him. Response time is usually under 24 hours, always under 72.
Email lucas@troupeapp.com.auI can't log in. Try resetting your password via the "Forgot password" link on the login screen. If that doesn't work, email us with the email address you signed up with and we'll help.
I want to delete my account. In the app: Me → Settings → Delete Account. Or from the web: troupeapp.com.au/delete-account.
I want a copy of my data. In the app: Me → Settings → Export My Data (opens the share sheet with a JSON copy of everything we hold on you). Or email us and we'll send one manually within 30 days.
How do I cancel my Pro subscription? Apple and Google handle Pro billing, not us.
Cancellation takes effect at the end of your current billing period.
I want a refund. Apple and Google process refunds for Pro subscriptions. Request via your Apple ID or Google account. If they refuse and you're entitled to a refund under the Australian Consumer Law, email us and we'll provide it directly.
Someone is behaving badly on Troupe. Tap their profile → three-dot menu → Report. Reports go straight to us and we act on serious ones within 24 hours. If a crime has been committed, contact the police first (000 for emergencies), then let us know via the report flow.
The app crashed. Close and reopen. If it happens again, email us with your phone model, iOS/Android version, and what you were doing when it crashed. We use Sentry to track crashes so we may already know about it.
I want to change my sport, level, or availability. Me tab → Edit Profile.
I forgot my password. Login screen → "Forgot password" → we email you a reset link.
Email us. We read everything.
Email lucas@troupeapp.com.auIn an emergency (immediate danger, assault, illegal activity): call 000 first. Then let us know via the in-app report flow or email so we can act on the account.