These are the Terms of Service for Troupe, a mobile app and website operated by Lucas Bru (ABN 62 332 540 560) as a sole trader in Fairlight, New South Wales, Australia.
By creating a Troupe account or using the Troupe app or website, you agree to these Terms. If you do not agree, do not create an account and do not use Troupe.
We wrote this in plain English on purpose. If anything is unclear, email us at lucas@troupeapp.com.au.
These Terms are a legal agreement between:
References to "we", "us", "our" mean Troupe. References to "you" and "your" mean you as an individual user.
To use Troupe you must:
Troupe is currently available only to users physically located in Australia. If you use Troupe from outside Australia, you do so at your own risk and are responsible for complying with local laws.
You may only have one Troupe account. Duplicate accounts, alt accounts, or accounts created on behalf of another person are prohibited.
You agree to provide accurate, current, and complete information when creating your account and to keep it updated. Fake profiles, fake photos, impersonating someone else, or misrepresenting your age or identity are grounds for immediate account termination.
You are responsible for keeping your login credentials confidential and for all activity on your account. Notify us immediately at lucas@troupeapp.com.au if you suspect unauthorised access.
We can suspend or terminate your account if you:
For less serious behaviour (repeated no-shows, ghosting, wasting other users' time), we may issue warnings first and only suspend or terminate after a pattern is established. Where we terminate before the end of a paid subscription period for reasons other than serious breach, we will refund the unused portion of the period.
We may not give you a warning or explanation before terminating an account when the breach is serious (for example, credible reports of assault, threats, or illegal activity).
You can delete your own account at any time (see Section 12).
You agree to follow our Community Guidelines, which are incorporated into these Terms.
In addition, you must NOT:
You own the content you post to Troupe (your profile photo, bio, messages, etc.). You do not transfer ownership to us.
By posting content to Troupe, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to host, store, display, and transmit that content solely for the purpose of operating and providing Troupe to you and other users. This licence ends when you delete the content or your account (subject to the retention exceptions in our Privacy Policy).
We do NOT use your content for advertising, do NOT sell it to third parties, and do NOT train AI models on it.
You warrant that:
If a third party claims your content infringes their rights, we may remove it while we investigate.
We can remove or restrict access to any content that we reasonably believe breaches these Terms, our Community Guidelines, or any law, at our discretion, without prior notice.
If you believe content on Troupe infringes your copyright, email us at lucas@troupeapp.com.au with:
We will acknowledge your notice within 3 business days and remove or respond substantively within 10 business days. Repeat infringers may have their account terminated.
Troupe is a platform that helps you connect with other people to play sport. When you meet another Trouper in person, you do so entirely at your own risk.
Please read this section carefully.
To the maximum extent permitted by Australian law, Troupe is not liable for any injury, loss, damage, dispute, harassment, assault, theft, illness, or any other harm that occurs during or as a result of a meeting arranged through Troupe. This includes but is not limited to:
Any dispute between you and another Trouper about what happened during an in-person meeting is between the two of you (and, if serious, the police). Troupe is not a party to it and will not adjudicate.
If you experience or witness serious misconduct by another Trouper:
Troupe offers a paid subscription tier called "Pro" that unlocks additional features (advanced filters, unlimited keens per week, priority visibility, etc.). Free users can use the core matching and messaging features at no cost.
Prices are inclusive of GST where applicable.
You can cancel your Pro subscription at any time:
Cancellation takes effect at the end of your current billing period. You retain Pro access until then. No pro-rated refunds are given for the unused portion of the current period.
Because Pro is billed through Apple or Google, refund requests are usually fastest through them. However, if you are entitled to a remedy under the Australian Consumer Law and the platform does not provide it, contact us at lucas@troupeapp.com.au and we will provide the remedy directly. Your ACL rights are against us as the supplier and are not limited by Apple's or Google's refund policies.
You are entitled to a refund or replacement for a major failure of the service and compensation for other reasonably foreseeable loss or damage under the Australian Consumer Law.
The first 50 users to complete a Troupe profile receive Pro free for 12 months as a thank-you for being early. Terms:
We own (or licence) all the intellectual property in the Troupe brand, name, logo, wordmark, website, app, code, design, and content we create. You get a limited licence to use Troupe as described in Section 9, but you do NOT get any ownership rights.
The name "Troupe", the Troupe wordmark, and our visual identity are trade marks of Lucas Bru (application pending in Class 42, IP Australia).
You keep your IP (see Section 5).
If you send us feedback, suggestions, or ideas about Troupe, we may use them without owing you anything. We are not obligated to keep feedback confidential.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Troupe app on a device you own or control, for your personal, non-commercial use.
You must NOT:
This licence terminates automatically if you break these Terms.
Troupe relies on services provided by third parties, including:
Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for third-party services.
You can delete your Troupe account at any time:
Deletion removes your profile, photo, and messages within 7 days. Some information may be retained for legal reasons (see our Privacy Policy for details).
Deleting your account does NOT cancel an active Pro subscription. Cancel your subscription separately through Apple or Google (see Section 7.3).
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law or other laws that cannot be lawfully excluded.
Under the Australian Consumer Law, Troupe comes with guarantees that cannot be excluded, including that our services will be provided with due care and skill and be fit for their intended purpose. If we fail these guarantees, you are entitled to remedies including refund, resupply, or compensation.
To the extent permitted by law, and excluding any liability that cannot be limited (including liability under the Australian Consumer Law and liability for death or personal injury caused by our negligence):
As explained in Section 6, we are not responsible for the conduct of other Troupers or for anything that happens when you meet another user in person.
We are not responsible for problems caused by Apple, Google, Netlify, or other third-party services we rely on.
You agree to indemnify us against reasonable loss, damage, cost, or expense (including reasonable legal fees) that we incur as a direct result of your breach of these Terms, your negligence, or your unlawful conduct, specifically:
The indemnity is reduced proportionally to the extent that our own acts or omissions contributed to the loss. It does not apply to matters beyond your reasonable control or to routine costs of running Troupe.
These Terms are governed by the laws of New South Wales, Australia.
Any dispute between you and us must be resolved in the courts of New South Wales, Australia. You submit to the exclusive jurisdiction of those courts.
Before starting formal proceedings, both parties agree to try to resolve any dispute informally by contacting us at lucas@troupeapp.com.au and giving us 30 days to respond.
We may update these Terms from time to time. When we make material changes we will:
Your continued use of Troupe after the change takes effect means you accept the updated Terms. If you do not accept them, delete your account before they take effect.
Version history: